Due to the nature and value of fine jewelry, all sales are final. Claudio Jewelry only accepts return claims when an item:

• Arrives damaged.

• Is different from the item ordered.

• Has a verified manufacturing defect.

We do not accept returns or exchanges for changes of mind, personal preference, or an incorrect size, length, color, or style selected by the customer.

Claim Deadlines

• Damaged or incorrect items: Contact us within 48 hours of delivery.

• Manufacturing defects: Contact us within 14 days of delivery. A manufacturing defect is a flaw in craftsmanship or materials, such as a faulty clasp, broken link, or loose setting, that is not caused by wear, misuse, or accident.

Claims submitted after these deadlines cannot be accepted.

Return Conditions

For an approved return claim:

• The customer must provide the original receipt or proof of purchase.

• The item must be returned with all original tags, certificates, boxes, pouches, and packaging.

• The item must not be worn, altered, resized, repaired, or modified after the issue is discovered.

• Customized or engraved items only qualify if they arrive damaged, are incorrect, or have a verified manufacturing defect.

What Is Not Covered

• Normal wear and tear.

• Damage caused by misuse, accidents, impact, or exposure to chemicals, lotions, perfumes, or chlorine.

• Items altered, resized, or repaired by a third party.

• Lost or stolen items.

How to Request a Return

Contact us at ClaudioJewelry@usa.com within the applicable deadline.

Include:

• Your full name.

• Your order number.

• A description of the issue.

• Clear photographs of the jewelry.

• Photographs of the original packaging.

• A photograph of the shipping label and exterior shipping box (for damaged or incorrect items).

Please retain all original packaging while your claim is being reviewed.

Do not return an item without prior authorization. Unauthorized returns may be refused or returned to the sender.

Return Shipping

Claudio Jewelry provides a prepaid return shipping label only for approved claims involving an item that arrived damaged, was sent incorrectly, or has a verified manufacturing defect.

Inspection and Resolution

All returned items are inspected before a final decision is made.

If the claim is approved, Claudio Jewelry may provide a repair, replacement, store credit, or refund, depending on the circumstances and product availability.

If a refund is approved, it will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear after processing. Timing may vary depending on your bank or card issuer.

Contact Us

For return assistance, contact:

Claudio Jewelry

Email: ClaudioJewelry@usa.com

Location: New York, United States