Shipping policy

Last updated: September 2026

At Claudio Jewelry, every order is carefully prepared, inspected, and packaged to ensure your jewelry arrives safely and securely.

Processing Time

Orders are processed within 1–2 business days after payment and order verification.

Orders placed on weekends or holidays will begin processing on the next business day. Processing time is separate from shipping time.

Orders may be subject to additional verification before shipment to protect our customers and prevent unauthorized transactions. If additional information is required, we will contact you using the email address provided at checkout.

Shipping Destinations

We currently ship within the United States only. International shipping is not available at this time.

Estimated Delivery Time

Estimated delivery is 3–5 business days after the order has been processed.

Orders are shipped through trusted carriers, including UPS, FedEx, and USPS. Delivery dates are estimates and are not guaranteed. Delays caused by the shipping carrier, severe weather, holidays, or other circumstances outside our control may occasionally occur.

Shipping Rates

Claudio Jewelry offers complimentary standard shipping within the United States on regularly priced items.

Discounted items, sale items, and orders placed during promotional events may not qualify for free shipping unless otherwise stated in the applicable promotion. Any shipping charges will be clearly displayed at checkout before the purchase is completed.

Expedited shipping, when available, may require an additional charge.

Original shipping charges are non-refundable, except when an order arrives damaged, defective, or incorrect due to an error by Claudio Jewelry.

Secure Packaging

Every Claudio Jewelry piece is carefully inspected and securely packaged before shipment.

For additional protection, certain high-value orders may require a signature upon delivery. Customers are responsible for ensuring someone is available to receive and sign for the package when required.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 24 hours for the carrier’s tracking information to update.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at ClaudioJewelry@usa.com. We will make every reasonable effort to update the address, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Claudio Jewelry is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If a package is returned to us because of an incorrect address, refusal of delivery, or unsuccessful delivery attempts, the customer may be responsible for any additional shipping costs required to resend the order.

Lost or Delayed Packages

If your tracking information shows an unusual delay or indicates that your package may be lost, please contact the shipping carrier and notify us at ClaudioJewelry@usa.com.

We will assist you in reviewing the tracking information and, when appropriate, opening a claim with the carrier. Carrier investigations and claims may require additional processing time.

Please note that Claudio Jewelry cannot issue a replacement or refund while a lost-package investigation remains open.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it:

Verify the shipping address included in your order.
Check all entrances, mailrooms, reception areas, and secure package locations.
Ask household members, neighbors, or building staff whether they accepted the package.
Contact the shipping carrier for delivery details.
Email ClaudioJewelry@usa.com as soon as possible for additional assistance.

Claudio Jewelry will review each situation individually. A carrier’s delivery confirmation, signature record, or photographic proof of delivery may be considered when evaluating the claim.

Damaged Packages

If your order arrives damaged, please contact us at ClaudioJewelry@usa.com within 48 hours of delivery.

Include:

Your full name.
Your order number.
Clear photographs of the jewelry.
Photographs of the interior and exterior packaging.
A photograph of the shipping label.

Please keep all packaging materials while your claim is being reviewed. Approved claims involving an item damaged during transit will be handled at no additional cost to the customer.

Return, Exchange, and Warranty Shipping

Returns or exchanges are accepted only for items that are incorrect, damaged upon delivery, or affected by a manufacturing defect.

Approved return requests must be submitted within 14 days of delivery.

If your return or warranty claim is approved, Claudio Jewelry will provide a prepaid return shipping label at no cost to you.

All returns and exchanges require prior authorization and must comply with our Return & Exchange Policy. Items must be returned in their original condition, with all original packaging, tags, and proof of purchase.

Packages returned without prior authorization may not be accepted.

Customized or engraved items are not eligible for return unless they arrive damaged, defective, or incorrect.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been transferred to the shipping carrier, it cannot be canceled and must follow our standard return process.

Contact Us

For questions regarding your order or shipment, contact:

Claudio Jewelry
Email: ClaudioJewelry@usa.com
Location: New York, United States