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Return Policy.

Last updated: September 2026

Due to the nature and value of fine jewelry, all sales are final. Claudio Jewelry only accepts return claims when an item:

  • Arrives damaged.

  • Is different from the item ordered.

  • Has a verified manufacturing defect.

We do not accept returns or exchanges for changes of mind, personal preference, or an incorrect size, length, color, or style selected by the customer.

Return Conditions

For an approved return claim:

  • The customer must provide the original receipt or proof of purchase.

  • The item must be returned with all original tags, certificates, boxes, pouches, and packaging.

  • The item must not be worn, altered, resized, repaired, or modified after the issue is discovered.

  • Customized or engraved items only qualify if they arrive damaged, are incorrect, or have a verified manufacturing defect.

How to Request a Return

If your item arrives damaged or is different from what you ordered, contact us at ClaudioJewelry@usa.com within 48 hours of delivery.

Include:

  • Your full name.

  • Your order number.

  • A description of the issue.

  • Clear photographs of the jewelry.

  • Photographs of the original packaging.

  • A photograph of the shipping label and exterior shipping box.

Please retain all original packaging while your claim is being reviewed.

Do not return an item without prior authorization. Unauthorized returns may be refused or returned to the sender.

Return Shipping

Claudio Jewelry provides a prepaid return shipping label only for approved claims involving an item that arrived damaged, was sent incorrectly, or has a verified manufacturing defect.

Inspection and Resolution

All returned items are inspected before a final decision is made.

If the claim is approved, Claudio Jewelry may provide a repair, replacement, store credit, or refund, depending on the circumstances and product availability.

If a refund is approved, it will be issued to the original payment method. Please allow approximately 5–10 business daysfor the refund to appear after processing. Timing may vary depending on your bank or card issuer.

Contact Us

For return assistance, contact:

Claudio Jewelry
Email: ClaudioJewelry@usa.com
Phone: +1 (646) 363-5291
Location: New York, United States